01
Find the pattern.
Use functional log categories, search, filters and visual timelines to focus on the org, period, user or event that matters. Inspect recurring failures and activity concentrations rather than treating every event as an isolated issue.
02
Inspect the available execution path.
Open event details and raw payloads. Where shared request or correlation identifiers are available, follow related events in a transaction trace to examine sequence, duration and outcomes.
03
Ask better follow-up questions.
Ask Coen to explain the selected evidence and highlight the next area to investigate. Keep the underlying events accessible so your team can validate the explanation and share a clear account of its findings.